M.A. Cockpit
At an energy supplier, I played a key role in crafting an intuitive agent cockpit. I led design efforts, actively contributed to the Design System by creating new components, and collaborated within an agile team alongside Product Owners, Business Analysts, and Developers.
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Provide an intuitive UI for seamless product discovery
We held design studios with cross-functional teams to define business objectives, technical constraints, and user needs. This process helped us improve both agent and end-user experiences, reduce service times, and maximize the reuse of Design System components for consistency and efficiency.
Streamlining discovery time
Introducing search criteria based on address, name, and technical numbers. Implementing clear hierarchy and scanning patterns for improved usability.
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Improving the ease of discovery
Incorporating varied search criteria for products and existing clients.
Utilising Design System Components for Reusability
Integrating existing components and crafting new ones tailored to diverse use cases and considering accessibility.
